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Old Jul 27, 2018, 10:31 am
  #4307  
SP03
 
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,743
Originally Posted by rny321
When an airline cancels a segment during a trip, leaving the customer stranded and providing a minimal refund isn't going to suffice. If the trip hasn't started, the customer has a right to request a full refund. If MPG wants to reduce the value to the customer of the hotel portion, the customer should be give an opportunity to cancel to entire transaction if the points haven't been used.

I am not arguing legality, but it is unreasonable for the party modifying a transaction to pick the value of the change and not allow a full refund.
The points have already been transferred into miles, which is akin to the journey being commenced.

I'm not arguing for Marriott to cancel all certs or make them worthless. But clearly people are redeeming for the certs now at last mins to take advantage of potential windfall. I may even do that. But I wouldn't expect Marriott to essentially give us miles for points at 1:1 ratio.
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