Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Holy crap. This is a bad one. I would absolutely push hard on this-both at the same time. One thing we know for sure-We know its not your fault. I'd attempt to get them both on an email thread. I think you are do much more than the guarantee having to sleep in a car. I'd put this all over social media that you cannot get the answer on the $$ and the points and that frankly you want more. Keep your foot on the gas.