Originally Posted by
jetsfan92588
Right, and most likely there was some other issue, not just about the air in the cabin. It's likely the other issue was also the cause of the air problem, but the air problem wasn't the only problem.
Very bizarre that an FA would attempt to overrule a captain, especially directly to passengers. This isn't good for Delta or the passengers.
I think the reason the FA was bold enough to "over rule"(her words) the captain was because what is was doing was so absurd and unreasonable and she probably thought she could reason with him.
I thanked her for trying to intercede, and I gave her one of this "exceptional service" slips. I also told Delta when I talked to them on the phone about it that everyone involved, except the captain, acted professionally and did everything they could to make a bad situation better.