Originally Posted by
rny321
HUCA. Call 800-321-7396. When prompted by the voice recognition system, mention points balance. If someone tries to transfer you to Vacations by Marriott, ask for someone else.
Thanks for this. Gave up on the VbyM number after seeing your reply and called back the main Marriott number. Once I finally got through to someone, they were able to process it in about 60 seconds. So indeed, moral of the story is to HOCA if the agent seems confused on what you want!