Originally Posted by
jep8821
Thats NOT standard practice!!!! It's standard practice to warn the customer after the first use of a curse word.
Just because your company had one standard doesn't mean it's the one and only industry-wide standard. I worked at a call center for quite a while. Out policy was you can give them a warning if you'd like or hang up. Your choice. It sounds from the other posters here that a policy like that is in place at a lot of other organizations, too.