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Old Jul 23, 18, 11:15 am
  #4071  
cruisr
 
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Platinum, SPG-Platinum Thnks to FT
Posts: 4,181
Well, my problem got solved much quicker than I thought it would. Luckily the CSR I got connected to was great. Long time CSR and knew the ropes and knew who to contact. Got all the points back in the account for the 270k package the res agent from last night should not have taken out and another 10k customer appreciation added.

Its only going to get worse as we get closer to 8/1.



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