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Thread: GGL phone wait times
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Old Jul 19, 2018, 5:50 am
  #31  
nufnuf77
 
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,426
Originally Posted by OverTheHorizon
I had a longish wait yesterday (6 mins) then the lovely agent who picked up the phone remembered me and asked a (non-BA) question based on our previous conversation.

Either BA has invested in some super-duper CRM software or they have great agents

I favour the latter and it's this sort of personal touch which makes the wait worthwhile...
There is only 50 or so GGL agents in MAN and about 20 or so India, if you factor in holidays, shifts etc... at any one time there would only be 6/8 agents working GGL queue
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