Originally Posted by
jeff191
Searches don't show any posts where people actually resolved anything with TAP.
Don't be discouraged. There are cases that get resolved. it may take a few follow-ups (Facebook always worked best for me - sending a message with the case number and asking for status)
my last time was probably around 3 yrs ago. but I had a "slam dunk", cancelled flight and a paper from Swissport, Geneva airport stating "Lack of crew".
My family was also compensated for hotel and meals booked on their own from a diverted flight - took 10 months but got the money back