Originally Posted by
estedman
I love Delta but they treat passengers with no status like crap. I am sorry this happened to you.
Even status passenger sometimes.
Several years ago my wife was flying in Y on a ticket booked by me, I then called DL and paid the difference to F with a different (foreing) CC. DL voided her ticket without informing us. Upon calling DL due to issues with OLCI, we found out that the security department thought she used a stolen card to pay for the upgrade and voided the ticket. They said it was our bank who made the request, who, in turn, said they never declined the transaction or were in touch with DL. The phone agent even said that in these cases airport agents call law enforcement. Took us 2 hours to get the issue sorted at JFK.