FlyerTalk Forums - View Single Post - Niagara Falls Marriott Fallsview or Marriott Gateway
Old Jul 13, 2018, 7:59 pm
  #155  
SkiAdcock
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Join Date: Aug 2002
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Originally Posted by MarkP24
I tweeted them, did the Marriott survey, completed a Marriott review, TripAdvisor review, Google review, and emailed the property. I got a canned email reply that they're sorry and hope to do better next time.... A subsequent review of TripAdvisor reviews that didn't focus on the views of the falls showed that others highlighted my concerns about lack of service, desperate need of a paint job, and poor housekeeping, although I certainly went into more detail.

In all of my travels I've never experienced anything quite like this!!!
And I'm saying contact Marriott HQ directly. Heck, while he won't respond directly, send it to Arne's office. Someone on his staff will respond & not w/ a vanilla response.

Cheers.
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