Originally Posted by
YEG_SE4Life
If you fly through YWG, you will see what a new Concierge, who cares, can, and will, do for you. There is also a new Concierge in YEG who is amazing. She, however, was a current employee with experience and great skills. I deliberately left names out.
I get the point, but we're not saying that "ALL" new concierges are lacking in quality.
The gist is, if you take a reasonable sample size of new concierges system-wide, I bet you will get more of what I have experienced.