Originally Posted by
GregLeg
I've fired off an email to the person who originally contacted me (by email only, see OP) to explain the situation. I believe they're the HGI manager; we'll see if I get anything. I'll also call sometime today if I get a chance between meetings. Not as frustrated as I was last night, but it's still annoying.
Hopefully this works. After all, they were the ones who actually made the non-refundable reservation (at T-24 it was effectively non refundable).
I would be very annoyed as well. Especially if the call to Hampton was met with that shrug and inflexibility.
If not, if you have any status with Hilton, a call to Hilton Customer Service? (I have had relief that way).