Lost bag items
Hi there,
I checked in two Tumi suitcases with aegean. From the big one they lost the bag strap and from the small one they opened to check it (i retained the sticker) and they threw away the tumi tsa lock. Both of them cost 50 gbp in total. I'm quite upset since it's not my fault. When I complained they replied with a generic response saying amongst the lines of "we need pictures of the broken bags"
Replied back but didn't get any answer.
Any ideas?