FlyerTalk Forums - View Single Post - Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com

Jul 9, 2018, 3:14 am

#1649

jason8612

Moderator, Hertz; FlyerTalk Evangelist

Join Date: Nov 2005

Location: KRK

Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others

Posts: 12,690

Quote:

Originally Posted by elmoufoken

Hi All, Iberia has just cancelled all my bookings and sent me the receipt of refunds.

"DEAR CUSTOMER, RIRYOUR RESERVATION COULD NOT BE PROCESSED RIR
SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED. RIR
SORRY FOR THE INCONVENIENCE. RIR"
I did not request for any refund or cancellation.

Anyone could suggest what I should be do?

Thanks

Recap: They sent me email as "duplicate" account, sent them all the document and form, talked to the operator, he sent email to back office to reinstate the deleted account. Was still awaiting for the response, then now just received the batch of email of refund.

Same here.
Getting emails one by one of tickets canceled on a family member account with the same text:
DEAR CUSTOMER, RIR YOUR RESERVATION COULD NOT BE PROCESSED RIR SO THERE WILL NOT BE ANY CHARGE IN THE CREDIT CARD USED. RIR SORRY FOR THE INCONVENIENCE. RIR

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