FlyerTalk Forums - View Single Post - Marriott's Customer Service : General Discussion Thread
Old Jul 8, 2018, 8:28 pm
  #60  
pinniped
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Originally Posted by Baze
If this is a raging garbage fire what does that make the United/Continental merger a while back? The apocalypse? Armageddon?
That merger was exactly what I expected from those two horrible companies.

The thing here is that it's a departure from the way Marriott once handled things. It was once competent. Now it is not. It's an elephant in the room at this point. Are they going to fix it? Or are they okay being United?

The answer may be "our hotels are so full no matter what. We now dominate the market so much that we can be United, because you have no choice in the matter except Hilton, and we suck less than they do." I just wish they'd go ahead and say it if that's the case. Could be the basis of a new ad campaign...
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