There seems to be an inference that since I pointed out this is permitted under the rules somehow I must be arguing with staff. Nothing could be farther from the truth. I have never had an issue getting this done, although in the past it was easy because you could just list the second guest online or call the Plat line without the long wait. Having the link to point out that it is in the terms and conditions is not arguing. Benefits were always granted when mine was the second guest name listed because that's the rule and the hotel knows the rule. No discussion was needed when the name was already listed.

The last time I had an issue with one of the rules I very gently told the front desk clerk at the PIT SHS what she said was not quite right, we had an extremely friendly discussion, I printed out the rule for her, she thanked me both then and when I was checking out and felt bad she had told others the wrong thing. There was no argument. At this point I do not even remember the issue, but she had gone out of her way to explain something as guests were checking in but whatever it was just was off in the explanation.