Old Jul 6, 18, 4:07 pm
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I am going to guess this is either a flight within the USA or a flight departing the USA to a destination also flown by AA, even though your requirements may or may not relate to AA.

There is an ongoing problem in this area, there are some workarounds, depending on the details, but easiest would indeed be to call up. The additional call volume to BA hasn't gone unnoticed.
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