ernestnywang

When CX switched to the Amadeus Altéa DCS (Departure Control System) a few years ago, the number of flights each bag tag can have was reduced from 4 to 3. So when you have 4 flights, they print the first 3 on one tag and the last one on another tag, using the same bag identification number. It can be extremely confusing. I just had RMQ-(KA)-HKG-(CX)-ORD-(AA)-YYZ-(WS)-YQB in May. When rechecking the bag with AA at ORD, I asked the AAgent if they are able to understand it, and was blatantly told that they deal with bags all the time and of course they understood it, in a very rude manner. Not really surprised, upon arrival at YYZ, my bags were not there and was left at ORD, but I had to wait till arrival at YQB to file the report with poor WS who had nothing to do with anything.