Old Jul 4, 18, 9:04 am
Join Date: Sep 2009
Location: New York, NY
Programs: United Premier Platinum; Delta Platinum Medallion
Posts: 1,013
Originally Posted by rch4u View Post
Have have printed menus, hot towels, amenity kits, and Cowshed products been eliminated from these premium flights? I have taken three premium transcontinental flights in recent days and noticed several apparent changes. No printed menu or scented hot towels were provided, and the restrooms were not stocked with the usual Cowshed amenities that I love. Also, I did not see amenity kits distributed. Disappointing, the death by a thousand cuts!
The hot towels and amenity kit are still listed on their website. In fact, they promise hot towel service twice - under the captions "Ease into your journey" and "Dine." Or course, United has never been known for their consistency.

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