Old Jul 3, 18, 3:20 am
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hilton Gold
Posts: 84
My family all booked flights through this - for a total of 6 people (60 flights). All locked out of accounts yesterday so I sent through the form and ID. Had positive confirmations of emails received for all but one which got a 'Failure email reception' response. The auto response said to include IB number in the subject line and when I did this it went through.

This morning I used the app to reset pins and now in all the accounts apart from the same one that got the 'Failure email reception' response. Worryingly the app says the IB number is invalid. This was the only one of the accounts which has an Irish passport (but UK address in N.I. and booked through UK site)...
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