Old Jul 3, 18, 12:45 am
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond
Posts: 2,286
Couple of interesting things here. Firstly sock puppet accounts are being scrutinised. This is damage limitation, therefore there is damage and it is now someone in Iberia's job to limit it. Manually verifying new accounts is a big job and expensive. This is a serious effort and implies this is not something IB is taking on the chin.

The fact that they are offering refunds for out of country bookings is significant. They don't have to. Personally, I wouldn't argue the toss here, I'd take the refund. You might find it disappears if there's a dispute.

Next step? Strict T&C, and enforcing a no transfer policy. The avios only have a net cost if they are redeemed or transferred, so it follows that IB will want to prevent that and allow them to dissolve in December. There's a significant risk that app bookings won't count, if that can be detected it's an obvious way of limiting damage further.

Last edited by bisonrav; Jul 3, 18 at 12:50 am
bisonrav is online now  
Reply With Quote