A few more:
"My Itinerary" down quite a bit or s l o w and then "ERROR"
Booking from Northeast to Florida the web site seldom will
allow all segments to be on UA aircraft..Many times all flights
are on US Airways. There are connecting flights in IAD and ORD
Even getting the connection thru ORD to come up is iffy even if
you list each segment.
I have encountered problems booking travel to Europe when
one leg is on Lufthansa I got message that the site "cannot book
flights as selected PLEASE SELECT AIRLINE FROM PULL DOWN MENU>"
Lufthansa IS selected from the pull down menu. Calls to tech support
were a joke.
I agree that booking award travel on the web site is not representative
of availability..I just booked PVD- CDG, CDG -FRA , FRA -PHL -PVD
When checking the PVD -CDG segment the web site listed NO AVAILABILITY
each day for a 10 day period. A telephone call and there was seats available
on three of my four day choices...For saver seats
Last two times booking BOS-FRA and there are flights connecting in IAD
all the BOS-IAD-FRA flights came up on LH and there were plenty of seat
on the UA flights but United .com would not bring them up..Brought up the LH
flights as code shares.
I really have to question why the United website cannot list flights
on United Aircraft..I can see if it is a difference in fares or availability
but usually UA has the flights available on Travelocity or Orbitz.
I have selected display flights "by price" and had prices considerably higher than when I chose "by schedule" I would have believed that it should be the other way around if at all any difference. So now I check other sites BEFORE
United's website because of the inconsistencies.
Booking Award travel could be a lot easier if the date selection was like travelocity where it tells you "sold out" dates..US Airways uses that method. It is a lot easier to check.
There are good airline sites out there. I really believe that this web site is costing UA revenue. The problems seem to have been there for quite a while
and it actually appears as if UA management could care less. I cannot think of any other answer. The problems have been uncorrected for too long.