Originally Posted by
RogerD408
I think you were told a tall tale. Maybe that was what the FDM was told by someone that didn't know what they were saying. Getting points during a comp'd stay is possible, if they are willing to do it. If you walked away accepting the story, that was less work for them to do.
Yes I know its possible. That's what the FOM called me - he eventually fixed it by doing something behind the scenes.
The point is that the agreements are setup where the hotels are charged for the points you earn even on the revenue portion of the room. If Program Services gets a zero folio or one without room rate, just based on that alone they cannot award points. The hotel can fix it, but it misses the point that Marriott/SPG make money off of selling the points to the hotels.