Lost Frozen Fish - Alaska Airlines, last flight AA
Flew out of ANC on an Alaska Air reward ticket Tuesday 6 pm. Alaska Air to Seattle, Alaska Air to DFW, American Air to RSW.
Had two 50 lb insulated fish boxes full of fresh halibut with enough dry ice to insure 24 hour froze solid.
Fish did not make the connection in Seattle. Luggage did, cannot get reason why fish boxes did not.
Since American was final leg they took the claim but have absolutely bungled it. Alaska AIr indicated that they would store in freezer until transport out of Seattle but that was the policy and nobody could tell me where the product was being stored. Fish went to Chicago, arrive 1 pm and nobody can tell me anything else.
If the product spoils who will be responsible for the replacement cost? Am I entitled to replacement cost?