Old Jun 26, 18, 12:25 pm
Starwood Lurker
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Kacee View Post
...This was obviously not something that could wait 36 hours to be addressed.
Property communication forms can be requested for a 48-hour turnaround, if necessary.

But, there is some flexibility consideration on the no-call policy. It is on a case-by-case basis and does require supervisor-level approval.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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