Old Jun 24, 18, 2:34 pm
  #392  
UnitedFTW
 
Join Date: Feb 2014
Posts: 35
Originally Posted by Shl View Post
I talked with Customer Service. When the IB account has just been created, it takes up to three days for it to be validated and fully activated.
However - when you have booked being logged into the new profile - you should have received the confirmation email clearly stating the IB+ number.
The representative on the phone (Lucas) confirmed that their system shows that the been created with being logged in.
The booking on the system also shows the IB+ number.

The representative further suggested to wait for about three days and then to check again if the IB+ number has transferred and also shows in the ticket.
He also said, it would be possible to add it then for the flight.

Most importantly:
ALL bookings done on iberia.com with being logged into the IB+ account should qualify for the promotion. Make sure that confirmation email also shows the IB+ number. You do NOT have to book via the dedicated link (as also described in the T+C "booked directly on iberia.com")

I have asked Lucas if the call is recorded and he confirmed.
So we would be able to check back the recording should problems arise later.
Call was with Lucas via the UK number today June 24 at 12:06 pm BST. Number was 02036843774

Hope this helps also other who are worried about newly created accounts.
I made 10 reservations yesterday, with each reservation having 5 passengers. I logged into my account and selcted the "I'm flying" which automatically entered in my Iberia account number. However, for the remaning 4 passengers, I had to type in their Iberia number manually for each reservation.

Will all 5 of us each receive the 9k bonus points for each booking?

Wondering about this because of this quote above: "ALL bookings done on iberia.com with being logged into the IB+ account should qualify for the promotion."
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