WSJ article on what FA know about you:
https://www.wsj.com/articles/what-th...14c-1529499085
I know with AS they've called me out in a good way, greeted by name, thanks for flying etc.
Actually not yet once for UA, LOL
Some excerpts specifically for UA for people who don't have WSJ
"United rolled out a new app to its flight attendants earlier this year with so much information about people, the airline has been reluctant to turn on all the functionality. The tool can show flight attendants information on each frequent flier’s five previous flights—green if it was a good flight, yellow or red if something went wrong, like a delay. But United is worried some customers might consider that stalking"
"Personal milestones like birthdays are left to the judgment of flight attendants. They can decide whether they think a customer would appreciate the recognition or recoil, he says.
United Airlines’ app for flight attendants shows frequent-flier elite status, which customers have connecting flights and a wealth of other information. PHOTO: UNITED AIRLINESThe information is added to phones and tablets used to charge customers for food and beverage purchases. The devices can give flight attendants real-time information on tight flight connections for passengers, confirm whether a wheelchair has been ordered for a customer and help keep track of unaccompanied minors.
Many now allow flight attendants to offer instant compensation for maladies like spilled coffee or broken entertainment screens.
Better service onboard in coach will go to those with higher status. Top-tier frequent fliers, as well as those with special needs, will get more personalized attention, airlines say.
Carriers say they don’t flag “problem” passengers—perhaps frequent complainers or people involved in confrontations in the past. Airlines do ban people from their flights for altercations or abuses, and the Transportation Security Administration flags problem travelers.
But airlines are making it easier for flight crews to report problems with passengers."
"United’s new system has a color-coded seat map showing status—a black seat is a Global Services frequent flier, United’s top tier. The seat map has icons for wheelchairs and lap children. A seat with a dog face means the customer has a pet onboard. Million-mileage levels are also depicted—seat 7C has “3M” on it for 3 million miles.
Connecting flight information can be shown. Green seats have good connections, yellow seats have connections that could be in jeopardy and red is reserved for very tight connections.
Letting flight attendants know something about each passenger “allows them to engage with customers in a meaningful way,” United’s Mr. Slater says."