Old Jun 21, 18, 8:37 am
  #426  
Sealink
 
Join Date: Apr 2008
Location: London
Programs: Mucci, BA Gold, VS Gold, Accor Gold, Hilton Gold
Posts: 1,754
Sounds like decision made by revenue management, who, in any company I've worked for, rarely consider customer service/recovery.

But, I'm sure it's been mentioned before, 187 is arguably not a mistake fare, so BA are on thin ice.

What would make a fare obviously a mistake fare?
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