Originally Posted by
frb98mf
The main issue is that this was a YBH fare which sophisticated travellers might have picked up on (flexible terms and conditions, 70 TPs and high Avios earning was a clue), so people were able to book for under £200 on days where the cabin was almost full. That's why BA are making their claim of manifest error and have calculated that the lost revenue potential of selling even a few hundred of those 2,000 seats at their full price was worth the bad PR and £200k of vouchers to go after.
.....
bear in mind selling classes were not shown on momondo or omega (where I booked) and even as a semi-sophisticated traveller like me only found out the booking class when looking at it on BA MMB after booking. Selling classes were mentioned in this thread part way though but not initially.