Originally Posted by
TennisNoob
My 3rd complaint and 2nd time I've requested the mileage desk over in the Philippines to escalate. They too have no answer.
Is Amex credits supposed to reimburse the Tax portion or no?
Was told by Amex customer service a few days ago that the terms for the benefit do NOT include reimbursements for taxes on awards. Award fees (e.g. for close-in bookings, phone bookings, redeposits, etc.) do seem to fall under the terms though.