Old Jun 19, 18, 2:42 am
  #254  
Sam Bee
 
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,552
Originally Posted by KARFA View Post
Rather than focusing on someone to blame (TA/IATA/airline) it is clear that refunds shouldn't be taking as long as noted by onobond - unless of course the airline concerned has cash flow issues and would prefer to hang on to it as long as possible
I agree 100% with that - it's explaining that TA's are expected to refund immediately when they don't have the money, the airline do. And I know TA's can be reluctant to refund until they have the money back from the airline as frequently they have to dispute ADM's or refund amounts. If you book directly with the airline, and they are being slow with refunds it's because a) they have a shoddy or understaffed accounting dept, or they are using it as cashflow, which is worrying.
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