Old Jun 19, 18, 2:38 am
  #253  
Mike P
 
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci des Cieux Bleus de British Airways BA GGL/CCR
Posts: 322
Originally Posted by our_kid View Post
Just had a few mins between meetings and called Omega - straight through and super helpful, think I would use the guys again if I needed a TA. Not sure what the last paragraph means though!

Here's the email...

Dear Valued Customer,

This email is in regards with your Booking Reference Number- <redacted>, We are very sorry to inform you but your booking got cancelled by British Airways due to their system glitch (Manifest Fare Loading Error).

As your booking agent we asked airline for alternate flight / reshedule options however British Airways denied and instructed us that they have cancelled and processed full refund of total amount paid by customer . We sincerely apologies for this unusual error from British Airways. Airline will also provide 100 voucher per person as compensation. Please note we will process your refund today only, however it might be possible that the amount will reflect in your account or card in 03 to 05 business days. You will receive 100 voucher with refund amount only.

Also as we are your booking agent , we want to help you with new booking however it will be as per today's availability of seats and fares. We will adjust the full refund amount with your new booking with us and waive off the new booking admin fee as one time gesture of goodwill .

Kindly acknowledge this email by replying to us.

Thank you for your understanding & patience.
Is this a cut and paste of the actual email? If so, the person who wrote it needs sacking. Immediately.
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