Originally Posted by
onobond
Interest-free loan to an airline struggling not to go bancrupt as a business plan? Adopted by a struggling OTA as well?
OTA's will pay airlines by BSP (
Billing & Settlement Plan) which is a monthly payment to airlines, simplifying everything. Refunds similarly come from BSP.
So they are not going to refund you until they get the money from the airline, which in all practicality could be up to 90 days.
The OTA is not holding the money, the airline is. It's not responsible to state that an OTA would be unnecessarily holding onto your money because of financial issues.