Being under two months before the new program is due out, it may be too late for a proposed change in the system. I'd suggest a new new choice for callers: Those with questions regarding their account and not something that will have a revenue impact on Marriott, press 8, where your call will repeatedly be cycled to the end of the queue and only answered after all other calls have been addressed. Eight was specifically chosen since if you lay it on its side looks like infinity.
Yes, this is meant as a joke, but I can see where those that have current business to discuss might like it.