Originally Posted by
Justinus
I just feel obliged to report here that LH has done absolutely nothing with regard to my case here described. I have been in contact with the LH staff three times through private messages and I have called the LH customer service in Frankfurt for more than two weeks ago.
The funny thing is that I was about to change my business from OW to *A - mainly to LH - and these were my first cancellations... On the other hand I managed to cancel an intra-European flight and got the refund automatically within a few hours.
Sorry to say, but do not believe in the assurances given by LH staff in this forum! My flights were cancelled at the beginning of April and LH is still withholding my money.
Hello Justinus,
as promised you, my colleagues forwarded your enquiry to the responsible department, but kindly understand that we donīt have influence to the handling time of your refund.
Best regards,
Roman