Somebody here with actual Vayama or other specialized info will likely step in with more specific info, but while you are waiting it wouldn't hurt to call Vayama again and explain your problem (politely) to another agent. Different agents can play by different rules, or have better training, or ? And if that one isn't more helpful, politely ask to speak to his/her supervisor and try again. Keep good notes. Ask for names.
And it might be useful to somebody here trying to help you if you posted detail on your booking and the rebooked flight.
Good luck.
Last edited by Romelle; Jun 10, 2018 at 7:38 pm