Good evening all!
With your vast expanse of knowledge I’m hoping you can assist me with an issue and how to go about getting it fixed :-)
I had an Aeroplan award booking BCN-EWR-YOW-YHZ that just had a schedule change. The BCN-EWR AND EWR-YOW segments were operated by UA and YOW-YHZ by AC. The EWR-YOW just changed so now it’s leaving EWR after my YOW-YHZ flight leaves. I contacted Aeroplan with several options for new flights but the agent said because it is a UA change she can only change the UA segments? I gave her a BCN-FRA-YYZ-YHZ option and a BCN-MUC-YUL-YHZ option and she said it couldn’t be done because it was UA’s change? The agent suggested I “leave it alone for now because there will be other changes” but I don’t really want to do that.
Is this a case of HUCA?
Thanks, JasYHZ