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Thread: Diamond Service/Support - always disaster or it's just me?
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Old Jun 10, 2018, 10:33 am
  #14  
urww
 
Join Date: Apr 2010
Location: Cape Town, WC
Programs: AF LTP, LH Sen, M Amb
Posts: 400
Originally Posted by Jeff767
I am trying to understand why the option to go through SLC was unacceptable. It was a simple easy solution. Your refusal of that option may have colored the agents desire to go the extra mile. The 767 is not that bad. Everything would have been done quickly and easily. Since they offered to rebook you on a itinerary.
SLC/767 option was initially offered by delta.com (then disappeared). No agent offered me an option via SLC. So I really don't know why you go as far as drawing conclusion that everything would've been pretty with SLC and so on.
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