Originally Posted by
urww
By the books, yes. There was no reason to rebook me. Then it's called customer service. When you see one of your best customers. Your company f***ed up. Wouldn't that be nice to try and make it up? We all know agents have quite a levy in what they can do if they want to.
A little more work. I always appreciate a good joke. Thanks.
All I'm trying to do is provide the other perspective, because I feel like actually DO receive good customer service from DL's frontline agents when my asks and expectations are reasonable. Certainly bad agents exist, but I have not found that to be the norm.
So in response to your thread title, I guess maybe it's just you. Hope you were able to get some rest.