Originally Posted by juhanh

A somewhat overweight darkhaired and bearded (not)gentleman?
I was forced to "gate check" my backpack (a small laptop one, fits under the seats just fine) once at Norra bus gates. Showing carry-on policy from the app and my status made no difference.
Frankly I just ripped the baggage tag off my bag. Also the flight was half-full and had plenty of bin space.
Wrote an angry email, got 15k points.