May have been the same guy who withheld my boarding last June until everyone else had boarded and told me that platinum does not matter if there are "problems with the ticket". Complained and received 5000 points =/
A somewhat overweight darkhaired and bearded (not)gentleman?
I was forced to "gate check" my backpack (a small laptop one, fits under the seats just fine) once at Norra bus gates. Showing carry-on policy from the app and my status made no difference.
Frankly I just ripped the baggage tag off my bag. Also the flight was half-full and had plenty of bin space.
Wrote an angry email, got 15k points.