Originally Posted by
sulkkis
As usual, empty promises by Finnair. No BMW ride on tarmac
And also a new frequent flyer recognizion by an id__t male boarding gate officer who refused my hand luggage to be taken into plane and requested it to be checked in at boarding gate. Only one item allowed, no exceptions he said. The same rule did not apply for all customers, he just didn't like my bag. My bag is an old style Rimowa 20X40X53 cm two wheelie weighing exactly 8 kg loaded and the other item is a small computer bag. He said he doesn't care what kind of "next to god frequent flyer card you have" but he has decided that the bag will need to be checked in.
Maybe time to consider switching back to SAS.
-sulkkis
Your carry-on complied with the size AND weight limitations by AY, and yet it was gate-checked? At the same time, bags of similar size were permitted? What aircraft type was this, AT7 or E90? In the E90, your bag would have fit the overhead bins. In the AT7, the cargo hold where they but the valet checked bags might be small, but if they could allow others' bags to be valet checked, then why not yours?
If this is the case, then this particular employee was way out of line. And you talked to his supervisor to no avail?
I wonder what would have happened if you had simply refused. He would have denied you from boarding, and after that you would have been forced to escalate the matter to get rebooked to the next flight. In that process, someone may have become interested in why you didn't take the flight you were supposed to, especially if it was a nonrefundable ticket.
Absolutely outrageous behaviour.