I would like to get a confirmation that they have tracked down the person as he denied to identify himself when I asked what was his and his supervisors name, discussed the incident with him and his supervisor and sent him for a customer service training or something similar. Or to reattend the training for new staff. That's the only way to prevent same happening in future. Otherwise I may have a voucher worth of a couple of wine bottles and the same guy will do this to me or to anybody else in future and will have a good laugh later while having a pint with his mates.

-sulkkis