Originally Posted by
JJeffrey
Has anybody who's stayed recently had an "Eligible Spend" issue at this property?
Just got back last week from 4 nights utilizing the 4th night free promo rate. Total folio was around $2300 but my eligible spend was only ~$1300. Looks like they disqualified everything but the room rate, although even that doesn't match up exactly with what the rate/tax/service was. Also for nights credit I only got 3 instead of 4.
I can comment on the 4th night not being credited. Had the same question on "3rd night free" offer at The Confidante and reached out to My Hyatt Concierge. I posted the answer here:
https://www.flyertalk.com/forum/29711459-post102.html