Originally Posted by
mikeef
Spoke to five different people over two calls, got called the wrong name twice, hung up on once, etc. There are some kinks in the system.
Mike
Not that it is any excuse, nobody should give you a wrong name or hang up on you, but you have to feel bad for the phone agents. It's a low paying job and there must be so much confusion and pressure right now.
My niece is in college and has a summer job as a phone agent for a different chain. On Sunday she and one of her friends who is also working there asked me about the merger. They are working for a different chain but people are calling them demanding answers. I gave them a very high level three minutes and they were very thankful. If in one week of working for a different hotel chain they were already frustrated by this one can only imagine how bad it must be for the phone agents at Marriott.