Old Jun 3, 18, 2:07 am
Join Date: Nov 2011
Location: Tucson, AZ
Programs: Hilton Diamond, AA Platinum, Marriott Gold
Posts: 96
So if I understand this correctly, you stayed 4 nights but the folio only registers 3 nights? You mention stay credit, but I think you mean nights, so you are in effect missing one night on your Honors account totals? The diamond desk I would think should be able to read the 3 night folio and your reservation history with the first night charge (how is it worded exactly?) and just give you the night. That sounds light years easier than anything the hotel will likely fail at trying to correct. You say you tried them already but you might have better luck with another agent or emailing in your detailed concern so they can hopefully understand it better.

I'm confused by the part that says you got the email from the Warsaw Hilton, but you are actually staying at the Oswiecim Hampton. Was the PDF attachment otherwise correct and just the sender was wrong or was everything misbranded?
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