Originally Posted by
yb90
I would go as far as too say the seat should have been blocked
I'm afraid that was the point I stopped taking the OP seriously. Poor - definitely. First Class - definitely not. But a small scuff like that grounds for blocking the seat and bumping the passenger - that's a joke right?
Originally Posted by
BAAZ
It's a consequence of poor design. That edge will clearly be bashed periodically and should have been made more resilient. (A bit like designing T5 loos and showers with plain white melamine walls and then wondering why they look so scuffed a few years later.) But I guess that isn't factored in to the procurement process, is it?
This. In days gone by you would have had someone experienced in purchasing who would have foreseen such things. These days it's cheap cheap cheap which is why the 787s are in poor condition only a few years in.