Old May 29, 18, 5:40 am
Join Date: Mar 2016
Location: Midlands, UK
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN
Posts: 852
Intercontinental O2 London

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yeah, I was. There were a couple of hiccups but these were always fixed when noted.

This was a points stay

Which room did you book and which upgrade did you receive?
Stayed for 3 nights on points, received a Corner Executive Canary Wharf View. Not a suite but a nice enough room...they said it was a 3 cat upgrade.

How are the rooms?
Nice, no complaints. windows on two sides gave nice views.

How is the exec. lounge?
It's good, only ever tried breakfast. They do a wide variety of eggs to order but there is no menu or anything to highlight this. But for breakfast it was good.

Did you receive a welcome gift?
Some Chocolates, I think that's it.

How was the minibar?
Good minibar. However you have to request to have red wine otherwise they just give you 2 reds... Also, the minibar was never proactively refilled I had to ask twice for it to be filled.

What was good and what was bad?

- Full RA Benefits on Award stay
- Responsiveness from Staff
- Overall a modern hotel with a reasonable Spa area
- It's only 45k points...

- Failure to refill bar twice
- Prepaid a romantic downturn service as this was an anniversary getaway. I explicitly mentioned on email at booking not to mention this at checkin.The checkin staff mentioned it and ruined the entire surprise.

Value for $ or Priority Club Points?
- 45k Points, yes

Would you return?
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