Originally Posted by
marunouchi24
Call the hotel to see the possibility of canceling the prepaid reservation, but I was denied this possibility.
When did you call and with whom did you speak? If you called on a weekend, you may have been talking to the wrong people.
Call on a weekday during normal business hours and ask to speak to someone in the on-site Reservations Office. (In some cases, hotels do not have on-site offices. If you are told that, ask to speak to the Reservations Manager.) Explain and hope for the best. If you get a "no," ask for the difference in price to be given as a credit for use at the hotel restaurant. That way, you might get some value and the hotel doesn't need to go through the hassle of refunding money.
As other people noted, the hotel does not have to do anything to help.