Originally Posted by
LufthansaGermanAirlines
Hello fra_muc,
please contact my colleagues of
Miles & More. They can check what has happened by checking all your details.
Jens
I did, and they confiemd it is a known error of the system: so whenever LH cancels my flights, LH uses the old rules and credits fewer miles; and I have to contact M&M in every instance to have that corrected.
I guess we are lucky that LH does not run a core banking system - that type of kind of debiting would be a lot more worrysome.